PUMA India is the official Indian online store of the global sportswear brand, offering performance footwear, sneakers, clothing, sports gear, and accessories for men, women, and kids across running, training, football, cricket, motorsport, and everyday lifestyle categories.
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India
Asia & Middle East
Baby, Kids & Toys
Clothing & Fashion
Sports & Outdoors
Kids Clothing & Shoes
Men’s Fashion
Sneakers & Footwear
Women’s Fashion
About Puma India
PUMA India is the Indian operation of the global sportswear company PUMA, one of the world’s best-known athletic and lifestyle brands. The Indian online store is operated by Puma Sports India Pvt Ltd and combines performance sports products with fashion-led Sportstyle collections.
PUMA itself was founded in 1948 by Rudolf Dassler in Herzogenaurach, Germany. From its early focus on sports footwear, the company developed into a global brand spanning professional sport, training, streetwear, and everyday lifestyle fashion.
Sports heritage with a lifestyle edge
PUMA’s identity sits between performance and fashion. The brand has deep roots in football, running, and training, while its Sportstyle side has produced recognizable lifestyle silhouettes and collaborations that appeal well beyond competitive sport.
Global brand, local Indian presence
In India, PUMA operates through its dedicated e-commerce platform and a substantial physical retail network. The local business brings global PUMA collections to Indian shoppers while also participating in India-specific campaigns, sports partnerships, and cultural collaborations.
Why shoppers choose PUMA
PUMA is especially relevant for customers who want one brand to cover both technical sports needs and everyday athletic-inspired style. Its positioning is broader than a specialist running or football retailer, but more sport-focused than a conventional fashion brand.
Assortment & Product Range
PUMA India combines performance sportswear with everyday lifestyle fashion, so its assortment works equally well for shoppers buying technical gear for training and those looking for sneakers, athleisure, or casual streetwear.
Popular Categories
- Running — road-running shoes, lightweight trainers, cushioned everyday models, race-day footwear, performance apparel, and accessories.
- Sneakers & Lifestyle Footwear — casual silhouettes such as Speedcat, Palermo, Suede, and other fashion-led collections designed for everyday wear.
- Training & Gym — footwear, tees, shorts, tights, track pants, and performance layers for workouts and general fitness.
- Cricket & Team Sports — cricket shoes, jerseys, training apparel, and team-inspired collections, including licensed Indian cricket merchandise.
- Motorsport — fashion and footwear connected with partners such as Scuderia Ferrari, BMW M Motorsport, and McLaren Racing.
- Kids — sneakers, sports shoes, clothing, and everyday activewear for younger shoppers.
Performance technology
PUMA’s performance range includes technical footwear built around cushioning, responsiveness, traction, and lightweight construction. Its running collections feature technologies such as NITROFOAM, PWRPLATE, PUMAGRIP, and engineered mesh, with different models aimed at daily training, speed work, and race-day use.
Lifestyle and streetwear
Beyond sport, PUMA has a strong lifestyle side built around retro-inspired sneakers, casual apparel, collaborations, and motorsport fashion. This makes the store useful for shoppers who want athletic styling without necessarily buying for competitive sport.
What PUMA India is especially good for
The strongest advantage of the assortment is its breadth. Shoppers can move from serious running shoes and sports-specific gear to casual sneakers, tracksuits, bags, caps, and kidswear without leaving the brand. PUMA India is therefore particularly well suited to customers who want a mix of performance, comfort, and everyday sport-inspired style.
Shipping & Delivery
PUMA India delivers online orders to most serviceable locations across India. The Indian store currently does not ship internationally, so shoppers outside India need to use the PUMA website for their own country or region.
Delivery within India
- Standard shipping: free of charge for regular online orders.
- Dispatch time: orders are normally shipped within around 3 working days from the order date.
- Delivery after dispatch: most serviceable locations receive orders within approximately 5 working days after shipment.
- Tracking: customers receive shipment updates and a tracking link once the order has been dispatched.
Express delivery in Bengaluru
PUMA offers an accelerated delivery option in Bengaluru. Orders placed before 11 AM may qualify for same-day delivery, while orders placed before 4 PM may qualify for next-day delivery, subject to availability and unforeseen delays.
Cash on Delivery orders
Cash on Delivery is available for eligible Indian orders. PUMA currently charges a non-refundable ₹109 fee for COD purchases, even though standard delivery itself is free.
Delivery issues
If a parcel arrives damaged, incomplete, or with another delivery-related problem, PUMA asks customers to report the issue promptly. For concerns with a delivered product, the current help information advises contacting customer support within 72 hours of delivery.
Useful to know
The delivery address cannot be changed once an order has been successfully placed. Availability also depends on whether the product and destination PIN code can be serviced, so the final delivery options shown during checkout should be treated as definitive for that order.
Returns & Refunds
PUMA India accepts eligible online purchases for return within 10 days of delivery. Products must be unused, unworn, and returned in their original condition with all tags and packaging intact.
Return conditions
- Return window: eligible products can be returned within 10 days from the delivery date.
- Original condition: items must be unused and returned with their original tags and packaging.
- Footwear: shoes should be returned in the original shoe box, and the attached tag loop should not be removed before the customer decides to keep the product.
- Pickup: customers can initiate the return online and select an available pickup date.
Non-returnable products
For hygiene reasons, certain products cannot be returned, exchanged, or refunded. These include bodywear and shapewear, sports bras, tights, tanks, swimwear, face masks, gloves, and socks. Personalized products are also subject to stricter rules and generally cannot be cancelled or returned once the customized order has been successfully placed.
Size exchanges
PUMA India’s current Return, Exchange & Delivery policy allows eligible footwear and apparel to be exchanged when the fit is not suitable. Exchanges depend on size availability, products must remain unused and resalable, and customers are limited to one exchange per order. Personalized products are not eligible.
Refunds
Once a returned product reaches PUMA’s warehouse and passes the quality check, prepaid refunds are generally initiated within 48 hours. Depending on the bank, the amount may then take approximately 5–15 working days to appear in the customer’s account.
For Cash on Delivery orders, PUMA sends a refund link to the customer’s registered mobile number and email address. The customer can use the link to provide a UPI ID or bank account details for the refund.
Damaged or incorrect products
If there is a problem with the delivered item, such as damage, a defect, or another order-related issue, customers should report it promptly. PUMA currently asks customers to raise concerns about a delivered product within 48 hours of delivery.
Manufacturing defects
PUMA also provides a warranty-claim process for eligible manufacturing defects discovered after the standard return period. Online purchases may be considered for a claim when the issue appears more than 10 days but less than three months after purchase, subject to inspection and the warranty conditions.
Payment Methods
PUMA India supports a broad range of payment options for domestic orders, including both prepaid methods and Cash on Delivery. The exact options available can depend on the order value and checkout eligibility.
Accepted payment methods
- Credit cards
- Debit cards
- Internet banking
- UPI
- Payment wallets
- Cash on Delivery
Online payment processing
Prepaid transactions are processed through PayU Money. PUMA India currently states that international cards are not accepted, so shoppers generally need a payment method supported for domestic Indian transactions.
Cash on Delivery
Cash on Delivery is available for eligible orders with a cart value of up to ₹5,999. Customers choosing COD must verify the order using an OTP sent to their mobile number.
PUMA charges a non-refundable ₹109 fee on COD purchases.
Failed payments
If money is debited but the transaction does not complete successfully, PUMA states that the amount should normally be automatically reversed within 7 bank business days. If the payment is not returned within that period, customers can contact support with the transaction details for further investigation.
Useful to know
The payment methods displayed at checkout should be treated as the final available options for a specific order. Eligibility can depend on cart value, delivery location, and the payment provider’s own verification requirements.
Savings, Cashback & Coupons
PUMA India regularly runs discounts across footwear, sportswear, lifestyle clothing, and accessories. Savings can come from the official sale section, prepaid-order offers, first-order promotions, multi-item deals, and third-party coupon or cashback platforms.
Ways to save
- Official sale section — one of the best places to find reduced prices on sneakers, running shoes, apparel, and accessories.
- Prepaid-order discount — PUMA currently offers an extra 5% off prepaid orders, up to ₹400.
- First-order offer — eligible new customers can receive an extra 10% off selected products when placing their first logged-in order.
- Multi-buy promotions — selected campaigns may provide an additional discount when buying two or more eligible products.
- Seasonal events — end-of-season, festive, and Black Friday promotions can provide deeper markdowns on selected collections.
Official PUMA deals
Coupon & Cashback Sites
Before using an offer
PUMA states that promotional codes and offers generally cannot be combined or stacked. Shoppers should compare the final checkout price rather than assuming a coupon will provide a better deal than an existing sale price. Some promotions also exclude selected products, while special no-return offers can change the normal return conditions.
Trust & Reviews
PUMA India is the official Indian online store of PUMA and is operated by Puma Sports India Pvt Ltd. The brand has a long-established presence in India through its e-commerce business and physical retail network, making the site a direct brand retailer rather than a third-party marketplace.
Strong trust signals
- Official brand store — purchases are made directly from PUMA’s Indian retail operation.
- Physical retail presence — PUMA operates stores across India in addition to its online shop.
- Structured returns and exchanges — eligible online purchases have a defined return process and selected footwear and apparel can be exchanged for another size.
- Manufacturing-defect support — eligible products may qualify for a warranty claim after the normal return window.
What customers often like
PUMA products commonly receive positive feedback for comfortable footwear, recognizable sneaker designs, sports performance, and frequent promotional pricing. The broad mix of performance and lifestyle products also makes the brand useful for shoppers who want both athletic gear and everyday sneakers from the same retailer.
Common concerns
Independent reviews of PUMA’s online retail operations are mixed. Recurring complaints include slow customer-service responses, delayed deliveries or refunds, and difficulties resolving defective-product claims. Other customers report smooth deliveries, comfortable footwear, good discounts, and satisfactory purchases.
Shopping tip
Keep the invoice, original shoe box, tags, and packaging until you are certain that the product fits and is free from defects. If an item arrives damaged or incorrect, photograph it immediately and contact PUMA within the stated reporting period. For footwear, avoiding outdoor wear until the fit is confirmed will also make a return or exchange considerably easier.
Overall, PUMA India is a well-established and legitimate retailer, but shoppers should still follow the return and warranty procedures carefully if an order requires after-sales support.
