Car Mate is the official online store of Car Mate Mfg. Co., Ltd., a Japanese automotive-accessories manufacturer founded in 1966. Rather than operating as a general marketplace, Car Mate develops, designs, manufactures, and sells many of the products offered through its own store, giving shoppers direct access to the company’s automotive brands and replacement components.

The official store carries more than 2,500 automotive, outdoor, and lifestyle products. Its range is particularly strong in practical accessories that improve vehicle storage, visibility, comfort, organization, cleanliness, safety, and seasonal usability.

More Than a Conventional Auto Parts Store

Car Mate focuses less on engine repair or high-performance tuning and more on products that change how a vehicle is used every day. Customers can outfit a car for commuting, family travel, cycling, skiing, fishing, camping, winter driving, or carrying additional cargo without shopping across several unrelated specialty stores.

The catalog includes vehicle-specific interior accessories, roof transport systems, lighting upgrades, dash cameras, pedal and driving accessories, cleaning products, fragrances, snow equipment, security products, and replacement parts for existing Car Mate products.

INNO Roof Racks & Cargo Systems

INNO is one of Car Mate’s most important automotive brands. The lineup includes vehicle-specific base carriers, roof boxes, racks, bicycle carriers, watersports attachments, winter-sports carriers, fishing accessories, and interior cargo systems.

Fitment is a major part of the INNO shopping process. Car Mate provides vehicle-specific compatibility information so customers can identify the correct bases, mounting hooks, attachments, and supporting components for a particular vehicle.

GIGA Automotive Lighting

The GIGA range focuses on automotive lighting, including LED headlight and fog-light bulbs, position lamps, and related lighting products. Vehicle compatibility is important because bulb shape, installation space, electrical requirements, and optical performance can vary between vehicles.

RAZO Driving Accessories

RAZO products are designed around the driver interface and vehicle interior, with items such as aluminum pedal sets and other driving-oriented accessories. Many products are vehicle-specific or depend on pedal design, transmission type, and available installation space.

Vehicle-Specific Interior Accessories

Car Mate develops a growing range of accessories for individual Japanese vehicle models. These products include smartphone holders, drink holders, storage solutions, mirror accessories, covers, organizers, and other components shaped around the dimensions and layout of a particular vehicle.

For owners of compatible Japanese-market vehicles, this can provide a cleaner and more integrated alternative to universal accessories.

Dash Cameras & Vehicle Electronics

Car Mate’s d’Action line includes automotive recording systems, including models designed to capture a wider field of view than conventional front-only dash cameras. The store also carries compatible accessories and replacement components for supported products.

Car Care, Odor Control & Fragrance

The store has an unusually deep selection of products for maintaining the vehicle interior and creating a more comfortable cabin environment. Car Mate brands include BLANG fragrances and Dr.DEO deodorizing products, together with cleaners, coatings, water-repellent products, and other vehicle-care solutions.

Winter & Outdoor Vehicle Equipment

Car Mate also supports seasonal and recreational vehicle use. The catalog includes Biathlon tire chains, ski and snowboard transport systems, bicycle carriers, watersports attachments, fishing-related cargo solutions, roof boxes, racks, and other equipment for drivers carrying outdoor gear.

Official Replacement & Service Parts

One advantage of buying through the manufacturer-operated store is access to compatible replacement and service parts. Customers maintaining an existing Car Mate or INNO product can search for components intended to repair or extend the useful life of equipment they already own rather than replacing the complete system.

Shop by Brand or Vehicle Compatibility

The official store brings together several Car Mate brands, including INNO, GIGA, RAZO, BLANG, Dr.DEO, d’Action 360, Biathlon, AILEBEBE, and others. For vehicle-dependent products, shoppers should use Car Mate’s compatibility information before ordering rather than relying on appearance or generic product dimensions alone.

Overall, Car Mate is best suited to drivers looking for thoughtfully designed Japanese automotive accessories rather than mechanical replacement parts or performance tuning. Its strongest advantages are manufacturer-direct shopping, deep vehicle-specific fitment information, established in-house brands, and a broad range of products for everyday driving, cargo, outdoor activities, lighting, vehicle care, and seasonal use.

Practical Car Accessories Designed Around Everyday Driving

Car Mate focuses on products that make everyday vehicle use more convenient, organized, comfortable, and adaptable. Rather than concentrating on mechanical repair or performance tuning, the official store offers vehicle-specific accessories, cargo systems, lighting, electronics, winter equipment, car-care products, and replacement parts developed for real driving situations.

Many Car Mate products are designed around specific Japanese vehicles, which helps them integrate more naturally with dashboards, consoles, roof systems, lighting layouts, and other factory features than generic universal accessories.

Vehicle-Specific Interior Accessories

Car Mate offers a wide range of accessories designed to improve storage, convenience, and usability inside the vehicle. Depending on the model, customers can find smartphone holders, drink holders, organizers, mirror accessories, console storage, hooks, trays, and other products shaped around a particular cabin layout.

These products are especially useful for drivers who want a cleaner, more integrated installation rather than a universal accessory that simply attaches wherever space is available.

INNO Roof Racks & Outdoor Transport Systems

INNO is Car Mate’s major cargo and outdoor brand, offering modular solutions for carrying additional equipment without permanently modifying the vehicle.

The range supports activities such as cycling, skiing, snowboarding, fishing, camping, and watersports, with products including base carriers, roof boxes, cargo racks, bicycle carriers, ski and snowboard attachments, and specialized equipment holders.

Because INNO systems are vehicle-specific, shoppers should verify the correct base, mounting hardware, bars, and attachment combination before ordering.

Automotive Lighting & Visibility

Through the GIGA brand, Car Mate offers lighting upgrades for drivers looking to improve visibility, replace original bulbs, or update selected exterior and interior lighting systems.

Available products include LED and other automotive lighting solutions for headlights, fog lamps, position lamps, and cabin lighting. Compatibility depends on the vehicle, bulb type, available installation space, and electrical specifications.

Driver-Focused Accessories

RAZO products are designed around the driving position and vehicle controls. The range includes pedal-related and cockpit accessories intended to improve grip, feel, appearance, or usability.

Many of these products depend on transmission type, pedal shape, and vehicle layout, making fitment verification important before purchase.

Dash Cameras & In-Car Electronics

Car Mate’s d’Action products include automotive recording systems and related accessories designed for everyday driving and vehicle monitoring.

Selected cameras use wide-angle or 360-degree recording to capture more of the vehicle surroundings than a conventional forward-facing dash camera. Replacement accessories and compatible components are also available for supported systems.

Winter Driving Equipment

Car Mate offers seasonal products for winter driving, including Biathlon non-metal tire chains and accessories designed for snow and icy-road conditions.

Tire-chain compatibility should be checked against the exact tire size currently installed on the vehicle, since optional wheels and tires can differ from the original factory specification.

Car Care, Deodorizing & Fragrance

Vehicle care is another major part of the Car Mate assortment. The store offers products for cleaning, glass care, water repellency, interior maintenance, odor control, and cabin fragrance.

BLANG focuses on automotive fragrances, while Dr.DEO provides deodorizing and odor-control products. These are complemented by cleaners, detailing products, coatings, and other everyday car-care solutions.

Family & Child Travel Products

Car Mate also offers AILEBEBE child-restraint products and related accessories for families traveling by car. These products are designed around practical vehicle use and should be selected according to the child’s size, installation method, and vehicle compatibility.

Replacement & Service Parts

One of the advantages of shopping directly from Car Mate is access to replacement and service components for products already in use.

Customers may be able to replace individual brackets, straps, adapters, remotes, covers, mounting hardware, or other compatible components rather than purchasing an entirely new system.

When ordering a replacement part, the original Car Mate product number is usually the most reliable way to confirm compatibility.

Who Car Mate Is Best For

• Drivers in Japan looking for vehicle-specific accessories
• Owners who prefer integrated products over universal add-ons
• Customers carrying bikes, skis, snowboards, fishing gear, or additional cargo
• Drivers upgrading lighting or in-car electronics
• Families improving everyday vehicle convenience
• Drivers preparing for winter conditions
• Existing Car Mate and INNO owners looking for replacement parts

Overall, Car Mate is best suited to drivers who want to make a vehicle more practical, organized, comfortable, and adaptable. Its strength lies in vehicle-specific design, modular cargo systems, established in-house brands, and a broad range of everyday automotive accessories rather than conventional mechanical parts or performance tuning.

Shipping Within Japan Only

The Car Mate official online store is a domestic Japanese store. Orders are accepted only from customers residing in Japan and must be placed from within Japan. Delivery addresses are also limited to customers residing in Japan.

The official store does not offer international shipping, so customers outside Japan would need to purchase through another authorized seller that serves their country.

Order Processing

Car Mate normally arranges shipment within 1–5 business days after accepting an order. Processing may take longer during busy periods, when order details require confirmation, or when shipping carriers experience delays.

Orders may ship from the Car Mate logistics center in Ibaraki Prefecture or from a third-party logistics warehouse used by the store.

Domestic Shipping Rates

Standard shipping charges depend on the destination within Japan:

• Hokkaido: ¥770
• Tohoku: ¥550
• Kanto: ¥550
• Chubu: ¥550
• Kinki: ¥550
• Chugoku: ¥550
• Shikoku: ¥550
• Kyushu: ¥770
• Okinawa: ¥3,300

These rates apply to products that do not have a separate item-specific shipping charge. Additional relay or remote-area fees may apply to Okinawa, islands, and certain difficult-to-reach destinations.

Free Shipping From ¥2,200

Orders totaling ¥2,200 or more for a single delivery address qualify for free standard shipping. Additional relay charges may still apply to Okinawa, remote islands, or certain other destinations.

When several standard products are purchased in the same order for the same address, the store generally charges a single applicable shipping fee rather than a separate shipping charge for every item.

Delivery Carriers

Car Mate selects the shipping carrier according to the destination and the type of product being delivered. Customers cannot normally choose the carrier.

The official store currently uses:

• Sagawa Express
• Yamato Transport
• Japan Post
• Seino Transportation for INNO roof boxes

Special Shipping for INNO Roof Boxes

INNO roof boxes are handled differently from ordinary automotive accessories and are shipped through Seino Transportation. Delivery-date and time-slot requests are not available for these shipments.

If a customer orders a roof box together with smaller Car Mate products, the roof box may be shipped separately while the remaining items are sent through another carrier.

Estimated Delivery Times

After dispatch, estimated transit times vary by region. Kanto and Chubu deliveries are commonly expected in about one day, while Hokkaido and Kyushu generally require around 2–3 days. Okinawa may take approximately 5–7 days, and remote islands can require around 5–10 days.

These are estimates rather than guaranteed delivery dates. Weather, carrier conditions, remote-area routing, and seasonal demand can affect actual arrival times.

Before Ordering Large or Vehicle-Specific Products

Customers purchasing roof boxes, carrier systems, or other large products should review the individual product page for any special shipping conditions. Vehicle compatibility should also be confirmed before ordering because customer-requested returns are generally not accepted simply because a product was ordered incorrectly.

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Returns & Exchanges

Car Mate does not accept cancellations, returns, or refunds for customer convenience after an order has been accepted. This includes situations where a customer changes their mind, orders the wrong product, or later discovers that the item is not suitable for their vehicle.

For this reason, customers should carefully confirm product numbers and vehicle compatibility before placing an order, especially for INNO carrier components, automotive lighting, tire chains, pedals, vehicle-specific accessories, and replacement parts.

Defective, Damaged or Incorrect Products

If a product arrives defective or damaged, or if Car Mate sends a different product from the one ordered, the store can arrange a return or exchange.

Customers must contact Car Mate within 7 days after receiving the product. The store will then provide instructions explaining how the item should be returned or exchanged.

Contact Car Mate Before Sending Anything Back

Customers should not return a product without first contacting the store. Car Mate asks buyers to report the problem and wait for return or exchange instructions before shipping the item back.

When reporting a damaged or defective product, keeping the original packaging, accessories, manuals, labels, and other included components can help with the return or exchange process.

Ordering the Wrong Fitment Is Not a Standard Return Reason

Many Car Mate products depend on exact vehicle specifications. A product may look appropriate for a particular car but still be incompatible because of model year, generation, trim, roof configuration, original equipment, tire size, bulb type, or another vehicle-specific detail.

Before ordering, use Car Mate’s official compatibility information and confirm the exact product number whenever possible. For replacement components, matching the part to the original Car Mate or INNO product number is particularly important.

Before Completing an Order

• Confirm the exact vehicle model, year, generation, and specification.
• Use Car Mate’s official fitment information for vehicle-specific products.
• Check tire size before purchasing Biathlon tire chains.
• Verify bulb type and vehicle compatibility for GIGA lighting products.
• Confirm all required INNO base, bar, hook, and attachment components.
• Use the original product number when ordering replacement or service parts.

Overall, Car Mate’s return policy is relatively strict: customer-requested returns are not accepted after an order has been confirmed. Returns and exchanges are primarily available when a product is defective, damaged, or incorrectly shipped, and Car Mate must be contacted within 7 days of delivery.

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The Car Mate official online store offers several payment options for customers shopping within Japan.

• Visa
• Mastercard
• JCB
• PayPay
• Amazon Pay

Credit Cards

Car Mate accepts Visa, Mastercard, and JCB credit cards. Installment payments may also be available depending on the customer’s agreement with their card issuer.

Card information is sent directly to the payment system operated by SB Payment Service using tokenized processing and does not pass through the Car Mate online-store server.

PayPay

Customers can pay online using PayPay. After confirming the order, the PayPay app opens automatically so the customer can review the transaction and complete payment using their available PayPay balance.

Amazon Pay

Amazon Pay allows customers to use eligible delivery-address and credit-card information already registered with an Amazon.co.jp account. An Amazon Japan account is required to use this payment method.

Important for International Shoppers

The payment options are designed for the Japanese domestic market, matching Car Mate’s Japan-only ordering and shipping policy. Customers outside Japan cannot use the official online store for direct international delivery.

How to Save at Car Mate

Car Mate does not rely heavily on traditional public coupon codes. The best ways to save through the official online store are to follow store promotions, use the newsletter, watch for outlet opportunities, combine smaller purchases to reach the free-shipping threshold, and make careful use of vehicle-fitment information before ordering.

Newsletter Offers & Member-Only Information

Customers can subscribe to the Car Mate official online store newsletter to receive information about special offers and store events.

The newsletter specifically includes announcements about:

• New-product advance sales
• Outlet sales
• Product monitor campaigns
• Other official online-store member information

For customers who regularly use Car Mate, INNO, GIGA, RAZO, BLANG, Dr.DEO, or other Car Mate brands, subscribing can be more useful than searching for random public promo codes.

Subscribe to the Car Mate Newsletter

Watch for Outlet Sales

Car Mate periodically promotes outlet sales through its official online-store communications. These can be worth checking when the exact latest model is not essential or when purchasing accessories, replacement products, or equipment for an older vehicle.

Outlet inventory can be limited, and outlet products may have stricter return conditions, so compatibility and product details should be checked carefully before purchasing.

Product Monitor Campaigns

Car Mate also runs product monitor campaigns in which selected customers may have an opportunity to try products and provide feedback. Campaign availability changes over time, so customers interested in participating should follow the official newsletter and store announcements.

Free Shipping From ¥2,200

For most standard domestic orders, shipping is free when the order total reaches ¥2,200 for a single delivery address.

This threshold is relatively low, so customers buying smaller items such as fragrances, cleaning products, replacement pieces, holders, or accessories may save by combining several planned purchases into one order instead of placing them separately.

Additional charges can still apply to Okinawa, remote islands, selected areas, and products with special shipping conditions.

Check Web-Exclusive Products

The official Car Mate store carries selected products identified as WEB-exclusive items. These products may not be available through ordinary retail channels and can make the manufacturer’s own store particularly useful when comparing where to purchase a specific accessory.

Web exclusivity does not automatically mean a lower price, so customers should still compare the final product and shipping cost before ordering.

Replace a Component Instead of the Whole System

One of the most practical ways to save at Car Mate is to use the official store’s replacement and service parts.

Owners of INNO carriers, dash cameras, vehicle accessories, and other supported Car Mate products may be able to replace an individual bracket, hook, strap, adapter, remote, cover, or other component instead of buying an entirely new system.

Search using the original Car Mate product number whenever possible to avoid ordering an incompatible replacement piece.

Use Vehicle Fitment Tools Before Buying

Ordering the correct product the first time is particularly important at Car Mate because customer-requested returns are generally not accepted.

Before purchasing a vehicle-specific product, check:

• Exact vehicle model and generation
• Model year
• Vehicle specification or trim
• Original Car Mate product number
• Tire size for Biathlon chains
• Bulb type for GIGA lighting
• Required INNO base, bar, hook, and attachment combination

Avoiding a fitment mistake can save considerably more than a small promotional discount, particularly with larger carrier components or specialized accessories.

Best Ways to Save

• Subscribe to the official newsletter for outlet sales and campaign announcements.
• Watch for new-product advance sales and product monitor opportunities.
• Combine small purchases to reach the ¥2,200 free-shipping threshold.
• Check the official store for WEB-exclusive products.
• Buy replacement or service components instead of replacing an entire Car Mate system.
• Use vehicle-specific compatibility tools before ordering.
• Compare the complete cost when buying large INNO products with special shipping conditions.

Overall, the most useful Car Mate savings come from official store promotions, outlet opportunities, low-threshold free domestic shipping, and the ability to purchase replacement components directly from the manufacturer. Careful fitment checking is equally important because avoiding an incorrect order is often the biggest saving of all.